Tenant Impersonation for Support
When you need to manage a sub-tenant : to set it up or for support or configuration, you will impersonate that tenant.
Why Use Impersonation
The impersonation feature lets you access a sub-tenant for support and management. This is particularly useful for troubleshooting - you can see exactly what the sub-tenant sees and make changes on their behalf.
How to Impersonate a Customer:
- Navigate to Tenant in your tenant portal
- Find the target sub-tenant in your list
- Select the sub-tenant by clicking the view button (on the action column) or clicking the tenant row
- The head will show you the sub-tenant you are now impersonating
Switching Back to your Tenant account
To switch back to your Tenant Account got to the header and select the sub-tenant name. The below menu will appear and you can switch your a'ctive context' back to the tenant, or 'reset' your context.
Important Impersonation Notes:
- All actions are logged with your actual username, not the sub-tenants
- You have full access to sub-tenants functions while impersonating
- Use this feature responsibly for legitimate support purposes
- The audit trail clearly shows when impersonation was used
Updated 3 days ago