Troubleshooting

The Troubleshooting section provides tools to inspect network traffic for an endpoint.

This section focuses on Packet Capture, which allows you to observe the data being sent and received by a device in real time or through recorded sessions.

Packet Capture

Packet Capture allows you to:

• View live network traffic from an endpoint
• Record traffic over a defined period
• Download captured data for analysis

This is typically used to:

• Verify whether traffic is reaching or leaving the device
• Identify connection attempts and failures
• Debug application-level communication issues

How It Works

When a packet capture session is started, traffic associated with the endpoint is recorded for the selected duration.

Captured sessions can then be:

• Viewed directly in the portal
• Downloaded as PCAP files for offline analysis

When to Use Packet Capture

Use Packet Capture when:

• An endpoint is connected but not behaving as expected
• Applications cannot communicate with backend systems
• You need to confirm whether traffic is flowing correctly

Summary

• Packet Capture provides visibility into endpoint traffic
• It helps diagnose connectivity and application issues
• Captured data can be analysed in real time or offline