Critical Note: You Must Handle the Incoming Webhook

Stacuity will send the event payload to the webhook URL you configure—but you must have a system on the other end ready to receive and process it.

If there's no application listening at the webhook URL (e.g., to process the payload, store it, or trigger a response like an email alert), nothing will happen, even if the event is triggered correctly.

In summary:

1. Events are triggered by activity.
2. Event Handlers define where those events go.
3. Event Maps control which events are sent where.
4. But it’s your responsibility to ensure something is listening and responding to the webhook on your side.

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The Stacuity platform automatically captures and stores all events, so you can review what happened in the past and understand patterns in your network operations. This helps you proactively manage your connectivity services and respond quickly when issues arise.

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IMPORTANT: Events occur automatically, but you won't receive proactive notifications unless you properly configure the complete event chain

1. Enable Event Generation: Set warning thresholds in bundles and enable other event triggers
2. Create Event Maps: Set up Event Maps that define which events trigger notifications and their scope
3. Configure Event Handlers: Set up Event Handlers (Webhooks) to define where notifications are delivered

Without this complete setup, events will only be visible in the Event Viewer - you won't get the proactive alerts needed for effective network management.