Prerequisites

1. A user account

You need a Stacuity Customer Portal account to log in. Accounts are created by your Tenant (your connectivity provider) — you cannot self-register.

When your tenant creates your account, you will receive an email invitation containing a link to set your password. This link expires after 24 hours. If it has expired, contact your tenant administrator to request a new invitation.

First login

1. Open the invitation email and click the activation link.
2. Set a password that meets the minimum requirements shown on screen.
3. Log in at the portal URL provided by your tenant.

2. The correct portal URL

Your tenant will provide the URL for the Customer Portal. This is typically a subdomain specific to your tenant's deployment. If you are unsure of the URL, contact your tenant administrator.

3. Access to the Stacuity Tenant Portal (if applicable)

If your organisation is also operating as a Tenant (i.e. you are managing sub-customers of your own), you will also need access to the Stacuity Tenant Portal. This is a separate interface from the Customer Portal.

The Customer Portal documentation covers the customer view only. For tenant-level features — including managing sub-tenants, allocating SIM ranges, configuring tariffs, and managing bundles refer to the Tenant Portal documentation.

The documentation you are reading now covers only what you see as a customer. If something in this documentation is not visible on your screen, check with your tenant, it may require a permission change or feature flag.

4. SIM cards or eSIMs

To have anything to manage, you need endpoints (a physical device with a SIM card or eSIM) allocated to your account. Your tenant allocates these to you, either by bulk-assigning from their inventory, or by providing you with ICCIDs and Activation Codes for self-service activation.

Once allocated, your endpoints appear in Inventory → Endpoints with a status of Pending. They are not yet active on the network. See Assign Endpoints to a Group to activate them.

Checklist

Before starting configuration, confirm:

• You can log in to the Customer Portal
• You can see endpoints in Inventory → Endpoints (or your tenant has confirmed SIMs will be allocated)
• Your user role allows the actions you need (configuration changes, not just read access)
• You know the network topology you want to set up — which VSlice, which routing targets, which policies

If any of these are not in place, resolve them with your tenant administrator before proceeding.